Refund and Return Policy

GlobalPrep Kitchen is operated by Goodfield Commerce LLC. We want you to shop with confidence. This policy explains our return, cancellation, and refund process.

Last updated: August 28, 2026

30-Day Return Window

You may request a return within 30 days after your order is delivered. To be eligible, the item must be in the same condition in which you received it: unused, unworn, unwashed, unaltered, and complete with all original parts, accessories, manuals, tags, and packaging when available. Proof of purchase is required.

How to Request a Return

Before sending any item, email support@globalprepkitchen.com with your order number, the email address used at checkout, the item you want to return, the reason for the return, and photos if the item is damaged, defective, incomplete, or incorrect.

If your return is approved, we will send return instructions and the correct return address. Our business address is not a return address. Items sent without prior authorization may not be accepted.

Change-of-Mind Returns

For returns that are not related to a defect or fulfillment error, the customer is responsible for return shipping costs. Original shipping charges are non-refundable. If we provide a return label, its cost may be deducted from the refund. We recommend using a trackable shipping service.

Damaged, Defective, Incorrect, or Incomplete Items

Please inspect your order promptly after delivery. If an item arrives damaged, defective, incorrect, or missing parts, contact us as soon as possible and keep the item and packaging until we provide instructions. After review, we may offer a replacement, replacement parts, a return label, a partial refund, or a full refund as appropriate.

Non-Returnable Items

We do not accept returns of personalized or custom-made products, perishable goods, hazardous materials, gift cards, downloadable products, or opened items that cannot be resold for health or hygiene reasons. Items marked final sale are not returnable unless they arrive damaged, defective, or incorrect. Contact us before purchasing if you are unsure whether an item is returnable.

Exchanges

The fastest way to receive a different item is to request a return for the original item and place a new order after the return is approved. Options for damaged, defective, or incorrect items will be provided during the return review.

Cancellations and Address Changes

You may request a cancellation within 24 hours of placing your order. Contact us as soon as possible if you need to cancel or change the shipping address. We cannot guarantee changes after processing or shipment has begun. If cancellation is no longer possible, the return process above will apply.

Refunds

We will notify you after we receive and inspect your return. Approved refunds are issued to the original payment method, generally within 10 business days after approval. Your bank or card issuer may require additional processing time. Contact us if more than 15 business days have passed since approval.

Contact Us

Email: support@globalprepkitchen.com
Phone: +1 404-207-1155
Company: Goodfield Commerce LLC
Business address: 30 N Gould St, Sheridan, WY 82801, United States