Return and Refund Policy

GlobalPrep Kitchen is operated by Goodfield Commerce LLC. We want you to shop with confidence. This policy explains our return, cancellation, and refund process.

Last updated: August 3, 2026

30-Day Return Window

You may request a return within 30 calendar days after your item is delivered. To qualify, the item must be in the same condition in which it was received, unused, unworn, unwashed, and unaltered, with all original parts, accessories, manuals, tags, and packaging when reasonably possible. Proof of purchase is required.

How to Request a Return

Before sending any item, email us at support@globalprepkitchen.com with your order number, the email address used at checkout, the item you want to return, the reason for the return, and photographs if the item is damaged, defective, incomplete, or incorrect.

If your return is approved, we will provide return instructions and the correct return address. Our business address is not a return address. Do not send an item to any address without prior authorization.

Change-of-Mind Returns

For returns unrelated to a defect or fulfillment error, the customer is responsible for return shipping. Original shipping charges are non-refundable. If we provide a return label, its cost may be deducted from the refund. We recommend using a tracked shipping service.

Damaged, Defective, Incorrect, or Incomplete Items

Inspect your order when it arrives. Contact us promptly if an item is damaged, defective, incorrect, or incomplete. After review, we may provide a replacement, replacement part, return label, partial refund, or full refund as appropriate. Keep the item and packaging until we provide instructions.

Non-Returnable Items

We cannot accept returns for personalized or custom-made items, perishable goods, hazardous materials, gift cards, downloadable products, or opened products that cannot be resold for health or hygiene reasons. Items marked final sale are not returnable unless they arrive damaged, defective, or incorrect. Contact us before purchasing if you are unsure whether an item is returnable.

Exchanges

The fastest way to obtain a different item is to request a return for the original item and place a new order after the return is approved. Replacement options for damaged, defective, or incorrect items will be provided during the claim review.

Cancellations and Address Changes

Contact us as soon as possible if you need to cancel an order or change a shipping address. We cannot guarantee changes after an order has entered processing or has shipped. If cancellation is no longer possible, the return process above applies.

Refunds

We will notify you after the returned item is received and inspected. Approved refunds are issued to the original payment method, normally within 10 business days of approval. Your bank or card issuer may require additional time to post the refund. If more than 15 business days have passed since approval, contact us.

Contact

Email: support@globalprepkitchen.com
Phone: +1 307-445-3572
Business: Goodfield Commerce LLC
Address: 30 N Gould St, Sheridan, WY 82801, United States