New cancellation and change-of-mind refund terms

Effective for new orders placed on or after November 6, 2026 at 00:00 Eastern Standard Time (EST, UTC−5; November 6, 2026 at 05:00 UTC). This prospective notice applies to stores operated by GOODFIELD COMMERCE LLC. Earlier orders retain the policies and promises in effect when they were placed. For eligible new orders, this notice replaces conflicting discretionary cancellation or refund-fee terms below; other return eligibility and procedures remain unchanged.

Voluntary cancellation before shipment

If we accept a cancellation requested solely because you changed your mind or ordered by mistake, the refund is reduced by a store processing deduction of 2.9% of the original captured payment amount allocated to the cancelled order or items, plus US$0.30 per order, subject to the mandatory exceptions below. Cancellation is not guaranteed once sourcing, packing or shipment has begun. If payment was only authorized and was not captured, we release the authorization rather than charge a processing deduction.

Change-of-mind return after delivery

For an approved change-of-mind return after delivery and receipt and inspection of the returned goods, the refund is reduced by the same 2.9% plus US$0.30 processing deduction. In addition, US$4.90 of the original outbound shipping charge is not refunded, up to the shipping amount actually paid. This is not a new shipping charge: if original shipping is already excluded from the refund calculation, it is not deducted again. No outbound shipping deduction is added to an order that had free shipping. Return-shipping responsibilities remain as stated in the return policy.

Calculation and safeguards

For a full cancellation or full eligible return, the processing percentage is calculated on the original captured payment total. Partial cancellations and returns receive a proportionate allocation; the US$0.30 component is not charged repeatedly for separate items, requests or partial refunds. Total deductions cannot exceed the amount otherwise refundable. We provide an itemized refund calculation. These are store processing deductions, not a statement that Shopify charges every customer or transaction the same rate. Refunds to card, Shop Cash or other original payment methods and tax adjustments follow the applicable payment-method rules and law; promotional value is not converted into a cash refund.

No advertising charge; mandatory consumer rights

No advertising, Shop Campaign acquisition, or complaint-handling fee is deducted. The processing and shipping deductions above do not apply where prohibited by law, to a refund or withdrawal that must be provided without such deductions by law, or to remedies for seller-caused damage, defects, incorrect goods, material misdescription or inability to ship as promised. We do not charge customers to correct our own error. Nothing in this notice waives mandatory cancellation, warranty, withdrawal or refund rights, including applicable statutory rights outside the United States.

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Return eligibility and other terms

The following provisions continue subject to the prospective notice above and applicable mandatory consumer rights.

Refund and Return Policy

GlobalPrep Kitchen is operated by Goodfield Commerce LLC. We want you to shop with confidence. This policy explains our return, cancellation, and refund process.

Last updated: August 28, 2026

30-Day Return Window

You may request a return by email within 30 days after you receive each item, including items delivered in separate packages. To be eligible, the item must be in the same condition in which you received it: unused, unworn, unwashed, unaltered, and complete with all original parts, accessories, manuals, tags, and packaging when available. Proof of purchase is required.

How to Request a Return

Before sending any item, email support@globalprepkitchen.com with your order number, the email address used at checkout, the item you want to return, the reason for the return, and photos if the item is damaged, defective, incomplete, or incorrect.

If your return is approved, we will send written authorization by email, return instructions, and the exact return address for your item and order. Wait for this email before sending any item. Our business address is not a return address. Items sent without prior authorization may not be accepted.

Change-of-Mind Returns

For returns that are not related to a defect or fulfillment error, the customer is responsible for return shipping costs. Original shipping charges are non-refundable. If we provide a return label, its cost may be deducted from the refund. We recommend using a trackable shipping service.

Damaged, Defective, Incorrect, or Incomplete Items

Please inspect your order promptly after delivery. If an item arrives damaged, defective, incorrect, or missing parts, contact us as soon as possible and keep the item and packaging until we provide instructions. After review, we may offer a replacement, replacement parts, a return label, a partial refund, or a full refund as appropriate.

Non-Returnable Items

We do not accept returns of personalized or custom-made products, perishable goods, hazardous materials, gift cards, downloadable products, or opened items that cannot be resold for health or hygiene reasons. Items marked final sale are not returnable unless they arrive damaged, defective, or incorrect. Contact us before purchasing if you are unsure whether an item is returnable.

Exchanges

The fastest way to receive a different item is to request a return for the original item and place a new order after the return is approved. Options for damaged, defective, or incorrect items will be provided during the return review.

Cancellations and Address Changes

You may request a cancellation within 24 hours of placing your order. Contact us as soon as possible if you need to cancel or change the shipping address. We cannot guarantee changes after processing or shipment has begun. If cancellation is no longer possible, the return process above will apply.

Refunds

We will notify you after we receive and inspect your return. Approved refunds are issued to the original payment method, generally within 10 business days after approval. Your bank or card issuer may require additional processing time. Contact us if more than 15 business days have passed since approval.

Contact Us

Email: support@globalprepkitchen.com
Phone: +1 404-207-1155
Company: Goodfield Commerce LLC
Business address: 30 N Gould St, Sheridan, WY 82801, United States